Refund and Returns Policy
Last Updated: 12/06/2025
1. Change of Mind Returns
Crepe World does not offer refunds, exchanges, or credits for change-of-mind purchases. Please choose carefully, especially for commercial and equipment orders.
2. Consumer Guarantees (Faulty Products)
Under the Australian Consumer Law (ACL), you have rights if a product is faulty, unsafe, significantly different from its description, or fails to perform as promised.
2.1 Major Faults
You are entitled to choose a refund or replacement if the product has a major failure.
2.2 Minor Faults
For minor issues, we will offer a repair within a reasonable timeframe. If we are unable to repair it, you can request a refund or replacement.
2.3 Required Information
You must provide proof of purchase, such as a receipt or order confirmation.
3. Warranty Claims & Faulty Goods
If a fault develops within the warranty period:
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Contact us to lodge a claim.
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The customer must cover shipping costs to return the item for assessment.
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If the product is confirmed faulty, we will pay return shipping and arrange a repair, replacement, or refund, as appropriate.
4. Shipping Costs
|
Shipping Type |
Responsibility |
|---|---|
|
To Crepe World (for inspection or repair) |
Customer |
|
From Crepe World (if product is deemed faulty) |
Crepe World |
5. Business Purchases
Crepe World supplies equipment to both individual consumers and businesses. However, please note:
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Businesses purchasing goods or services for commercial use may not be entitled to the same consumer guarantees as individuals.
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The ACL generally does not apply to goods/services over AUD $100,000 used exclusively for business purposes, or goods acquired for resale or manufacturing/production.
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Warranties and remedies for business purchases are limited to those explicitly stated at time of purchase.
6. Your ACL Rights Are Protected
Nothing in this policy excludes or limits your rights under the ACL. If a product is faulty or not as described, you may be entitled to a remedy — even outside the warranty period.
7. How to Make a Claim
To begin a claim, please use our website contact form.
Provide the following:
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Order number
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Description of the fault
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Supporting photos or video (if applicable)
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Proof of purchase
We’ll guide you through the next steps.
8. Independent Assessment (If Required)
If you disagree with our assessment, you may seek an independent opinion (e.g., from a licensed technician). If it confirms a fault under the ACL, we’ll reimburse reasonable assessment costs.
9. More Information
Visit the ACCC website for full details on your consumer rights: